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Privacy Policy – Go Solar UK

1. Introduction

Go Solar UK (“we”, “us”, “our”) operates the website gosolaruk.com (“Site”). This Privacy Policy explains how we collect, use and protect personal data when you use our Site, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our Site, you agree to this Privacy Policy.

2. Data controller

The data controller is:
Go Solar UK
Website: gosolaruk.com
Email: info@gosolaruk.com

3. What data we collect

We may collect and process the following personal

  • Contact details (name, email address, phone number) when you contact us by email or through forms on the Site.
  • Technical data (IP address, browser type and version, time zone setting, device type, operating system).
  • Usage data (pages visited, time on page, clicks, referring URLs) via analytics cookies.

We do not intentionally collect special category data (for example data about health or religion) through this Site.

4. How we collect data

We collect

  • Directly from you when you contact us via email or through any contact or enquiry forms.
  • Automatically through cookies and similar technologies when you browse the Site.

5. Google Analytics and cookies

5.1 Google Analytics

We use Google Analytics to help us understand how visitors use our Site. Google Analytics uses cookies to collect information such as:

  • Pages visited and time spent on each page
  • The type of device and browser used
  • Approximate location (country/city) based on IP address

The information generated by these cookies is usually transmitted to and stored by Google on servers, which may be located outside the UK. We use IP anonymisation where available so that your IP address is truncated before being stored.

Google processes this information on our behalf to provide reports on Site usage and to help us improve the Site. For more information on how Google uses data, please read Google’s own privacy policy and “How Google uses information from sites or apps that use our services”. You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings.

5.2 Other cookies

In addition to Google Analytics, we may use essential cookies that are necessary for the functioning and security of the Site. You can set your browser to refuse all or some cookies or to alert you when websites set cookies. If you disable or refuse cookies, some parts of the Site may not function properly.

6. Form provider / contact forms

When you submit a form on our Site (for example a contact form or enquiry form), your data may be processed and stored by a third-party form provider or hosting service. This typically includes:

  • The information you enter into the form (such as name, email address, phone number, message).
  • Technical data such as IP address, browser and time of submission.

We use this information to respond to your enquiry and to manage our relationship with you. Our form provider is engaged under a data processing agreement which requires them to handle your data securely and only in accordance with our instructions.

7. Purposes and legal bases

We process personal data for the following purposes and legal bases:

  • To respond to your enquiries and requests: necessary for our legitimate interests in running our business and providing information, or where relevant for the performance of a contract with you.
  • To operate, maintain and improve the Site, including monitoring usage and performance, ensuring security and preventing misuse: necessary for our legitimate interests in running and protecting our business and Site.
  • To comply with legal or regulatory obligations: necessary for compliance with legal obligations to which we are subject.

8. Sharing your data

We may share personal data with:

  • Service providers who host or support our Site and systems (for example website hosting, analytics, form provider, email and security providers), under appropriate data protection contracts.
  • Professional advisers including lawyers, bankers, auditors and insurers where necessary.
  • Government bodies, regulators, law enforcement or courts where we are required to do so by law or to protect our rights.

We do not sell your personal data.

9. International transfers

Some of our service providers (including Google) may be located outside the UK. Where personal data is transferred outside the UK, we will ensure an adequate level of protection is in place, for example by using standard contractual clauses approved by the relevant authorities, or ensuring that the destination country has been recognised as providing an adequate level of data protection.

10. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. Examples:

  • Enquiry data submitted via forms or email is typically kept for up to 2 years after our last contact with you.
  • Analytics data is retained in line with our analytics provider’s default or configured retention periods.

We may retain data for longer if required by law or to establish, exercise or defend legal claims.

11. Your rights

Under UK data protection law, you have rights which may include:

  • Right of access to your personal data and to receive a copy.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure in certain circumstances (the “right to be forgotten”).
  • Right to restriction of processing in certain circumstances.
  • Right to data portability in certain circumstances.
  • Right to object to processing based on our legitimate interests.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we use your personal data.

12. How to exercise your rights

To exercise any of your rights or to ask questions about this policy, please contact:
Email: info@gosolaruk.com

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

13. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

14. Third‑party links

Our Site may contain links to third‑party websites, tools or resources. Those sites have their own privacy policies and we are not responsible for them. We recommend that you read the privacy policy of every website you visit.

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices or the Site. Any changes will be posted on this page with an updated “Last updated” date.

Last updated: February 2026